Enrollment & Billing

Who is eligible to enroll in benefits?

You are eligible to enroll if you are currently actively working and receiving a regular paycheck.

I enrolled for a product/service but I don’t see the deduction on my paycheck?

Depending on when you enrolled for a product/service, it may take up to 2-3 weeks to see the deduction hit your paycheck.
Premiums are deducted in arrears, meaning if your coverage is effective March 1st, your first deduction will take place after that date.

I enrolled for a product/service but the deduction amount I am seeing is not what I saw when I first enrolled?

Corestream can assist with you with this question – please email your question and contact information to paychexsupport@corestream.com and they will contact you within 1-2 business days.

My deduction amount changed and I don’t understand why?

Corestream can assist with you with this question – please email your question and contact information to paychexsupport@corestream.com and they will contact you within 1-2 business days.

I see a new deduction on my paycheck but I don’t understand what it is for?

Corestream can assist with you with this question – please email your question and contact information to paychexsupport@corestream.com and they will contact you within 1-2 business days.

I cancelled my product/service but I am still seeing the deduction on my check

Depending on when you cancelled your enrollment for a product/service, it may take up to 2-3 weeks to see the deduction stop.

Any excess premiums will be refunded to you by Corestream.

Corestream can assist with you with any additional concerns you have on this issue – please email your question and contact information to paychexsupport@corestream.com and they will contact you within 1-2 business days.

I want to learn more about this product/service before I decide to enroll

Please login or register to learn more about the products/services offered – there is lots of information on the site.

If you still have questions after reviewing the material, you can live-chat with an agent or send an email to paychexsupport@corestream.com requesting more information.

Where is my refund?

Depending on when you cancelled your enrollment for a product/service, it may take up to 2-3 weeks to receive your refund.

Corestream can assist with you with any additional concerns you have on this issue – please email your question and contact information to paychexsupport@corestream.com and they will contact you within 1-2 business days.

I received a letter from the provider stating my coverage is being cancelled due to non-payment of premiums

This could be due to the timing of your payroll deductions and this letter may have been sent in error.

Corestream can assist with you with this question – please email your question and contact information to paychexsupport@corestream.com and they will contact you within 1-2 business days.

I did not receive a confirmation email of my product/service election(s)

Corestream can assist with you with this question – please email your question and contact information to paychexsupport@corestream.com and they will contact you within 1-2 business days.

Why am I only allowed to enroll in certain products/services?

Certain insurance products only allow enrollment at certain times during the year.

Corestream can assist with you with any additional concerns you have on this issue – please email your question and contact information to paychexsupport@corestream.com and they will contact you within 1-2 business days.

Customer Service

How do I enroll in one of these new products/services?

Please login or register to learn more about and enroll in the products/services offered.
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If you have any questions while visiting the portal or attempting an enrollment, live-chat agents will be available to assist.

How do I cancel one of these products/services?

Please login or register to make any changes or to cancel any of the products/services in which you are enrolled.
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If you have any questions while visiting the portal or attempting to cancel your enrollment, live-chat agents will be available to assist.

How do I utilize this product/service?

Please login or register to learn more about the products/services offered and how to utilize these benefits.

I sent a question/issue to the mailbox but have not heard back

If you have not heard back from Corestream in 3 business days, please email paychexsupport@corestream.com and include the ticket number that was provided when you first reported your issue – please type “ESCALATION” at the start of the Subject line.

Where can I go to determine what product/service I am enrolled in?

You can  login here and click on ENROLLED BENEFITS to view the benefits you have elected.

Who do I contact if I am having issues with my Flex log in and/or registration?

The Flex- Paychex Assistant will help an Employee with their Flex Log In and Registration issues. Once a user is in the Flex Log In, they need to click on the blue question mark icon on the bottom right. The Paychex Assistant opens in a chat window and provides the user with options to help the user with their account. Examples include change phone number, login, registration etc. The user can click one of the options and from there the Paychex Assistant will help them resolve their issue. If the user is still having issues after using this Assistant tool, advise them to contact their employer/admin to help them.